9bt Terms and Conditions — the complete guide to using the platform

These Terms and Conditions ("Terms") constitute a legal agreement between the 9bt platform and its members ("you" or "user"). By accessing the 9bt.biz website, creating an account, or using any of our services, you are considered to have given your full acceptance of these Terms.

9bt is an online betting and gaming platform offering Bangladeshi users betting on cricket, football, and a range of other sports, as well as casino games. The platform operates under a valid license.

9bt reserves the right to amend or update these Terms and Conditions at any time. Members will be notified at least 7 days before any changes take effect, via their registered email or platform notification. Continued use of the service after any changes constitutes your acceptance of the updated terms.

The following conditions must be met to open an account and use services on 9bt:

• You must be 18 years of age or older.
• Each individual may register only one account.
• All information provided at the time of registration must be truthful, accurate, and complete.
• Keeping your account password confidential is entirely your responsibility.
• 9bt may request identity documents or other verification materials at any time.

To update the mobile number or email address on your account, please contact the support team and complete identity verification. We recommend changing your password regularly to keep your account secure.

9bt currently supports deposits and withdrawals via Mobile Pay and Nagad. Additional payment methods may be added in the future.

• Minimum Deposit: ৳500
• Minimum Withdrawal: ৳500
• Deposit Time: Usually instant
• Withdrawal Time: 15 minutes to 48 hours (subject to verification)

Account verification may be required before processing a withdrawal. Large withdrawals may be subject to additional checks under our anti-money laundering policy. It is recommended that the payment method used for deposits and withdrawals be the same.

Bonus funds may only be withdrawn after the applicable wagering requirements have been met. If an incorrect amount is credited due to a technical error, 9bt reserves the right to correct it.

The following rules apply when placing bets on 9bt:

• Once a bet is confirmed, it cannot be changed or cancelled.
• Displayed odds are subject to change — the odds at the time of bet confirmation will apply.
• Minimum bet amount is ৳50.
• The maximum bet limit per match is determined by the game type and your VIP level.
• If a match is cancelled, the full stake for the relevant bet will be refunded.
• In live betting, if network delays cause a discrepancy in the outcome, 9bt's decision is final.

If a match in an accumulator bet is cancelled, it is removed and the remaining odds are recalculated accordingly. A full history of all bets is saved to your account and can be viewed at any time.

9bt offers various bonuses and promotions from time to time. Each bonus has its own terms, which are detailed on the promotions page. The general rules are:

• A promo code may be required to claim certain bonuses where applicable.
• Bonuses cannot be withdrawn until the wagering requirement has been met.
• Any unused bonus will be automatically cancelled once it expires.
• Multiple bonus claims from the same device, IP address, or household are not permitted.
• If bonus abuse is detected, the bonus and any associated winnings will be forfeited.

9bt reserves the right to modify, suspend, or cancel any promotion at any time. Members will be notified in advance of any changes to ongoing promotions. To view the latest promotions, Promotions Page Visit us.

The following activities are strictly prohibited. If detected, the account will be suspended immediately:

1. Creating or operating multiple accounts.
2. Placing bets using bots, scripts, or any automated software.
3. Exploiting system vulnerabilities or bugs to gain an unfair advantage.
4. Using the platform for money laundering or illegal financial transactions.
5. Attempting to hack or access another member's account.
6. Operating an account under a false identity or in another person's name.
7. Abusive or harassing behaviour toward the support team.

9bt believes betting is a form of entertainment, not a source of income. We encourage all members to bet responsibly. To support this, 9bt provides the following tools:

• The ability to set daily and weekly deposit limits.
• Option to set your own maximum bet limit.
• Self-Exclusion — the option to temporarily close your account for a set period.
• Session time limits.

If you feel that your betting is getting out of control, please reach out to our support team. For more information, visit our Responsible Gaming View page.

9bt places the highest priority on protecting members' personal data. All information is secured with 256-bit SSL encryption. We never sell your personal information to third parties.

However, in certain cases we may be required to share information due to legal obligations — such as at the request of government authorities. For more details, please review our Privacy Policy Read more.

Members are responsible for the security of their own accounts. Passwords should never be shared with anyone. If you notice any suspicious activity, please notify our support team immediately.

9bt may suspend or close an account under the following circumstances:

• Violation of Terms and Conditions.
• Fraud or suspicious activity.
• Failure to provide documents required for verification.
• Investigations under anti-money laundering regulations.
• Accounts inactive for an extended period (over 12 months).

Members may also request account closure at any time. Any available balance at the time of closure will be returned to the registered payment method; however, bonus balances will not be refunded.

If you have a complaint, please contact the support team first. Most issues are resolved within 24–48 hours.

If an issue cannot be resolved through the support team, a formal complaint may be submitted. 9bt will provide a written response within 7 business days of the complaint date. In disputes over betting outcomes, server logs will be treated as the definitive record.

9bt is liable for direct losses related to betting and gaming, however liability is limited in the following cases:

• Losses caused by internet outages or device issues.
• Issues arising from third-party software or services.
• Unexpected server downtime or disruptions during maintenance.
• Losses resulting from the user's own error or negligence.

9bt does not guarantee any profits or losses from betting. Betting carries risk, and decisions should always be made with care.

If you have any questions or feedback regarding these Terms, please contact us:

• Email: support@9bt.biz
• Live Chat: From the button at the bottom right of the website
• Time: 24 hours a day, 7 days a week

Our support team communicates in Bengali and aims to respond within 3 minutes.