9bt Privacy Policy — Your Data Is Completely Safe with Us

This Privacy Policy governs how personal information is managed between 9bt ("we", "us") and users of the 9bt.biz website ("you"). By using 9bt's website or services, you agree to this policy.

9bt places the highest importance on the privacy of its members in Bangladesh. We believe every individual should have full control over their own data, which is why we follow international privacy standards — in particular, the principles of GDPR.

9bt collects the following types of information:

• Identity Information: Name, date of birth, national ID number (at the time of verification).
• Contact Information: Mobile number and email address.
• Financial Information: Mobile Pay/Nagad number and transaction history.
• Account Information: Username, password (hashed), and profile settings.
• Usage Information: Betting history, login times, and preferred games.
• Device Information: IP address, browser type, operating system.

We never collect your full bank statements, card numbers, or any sensitive information that isn't strictly necessary. We only ask for what is essential to deliver the service.

9bt collects information in the following ways:

• Directly from you: Registration forms, profile updates, and the verification process.
• Automatically: Website browsing, cookies, log files.
• Via Transactions: Required confirmation details from the payment gateway.
• Via support: What you share with us via live chat or email.

When you access the platform on a mobile device, your device model and operating system may also be collected — solely to improve the quality of our service.

9bt uses the information collected for the following purposes:

• Account creation and management.
• Ensuring the security of payment processing and financial transactions.
• Age and identity verification.
• Complying with fraud prevention and anti-money laundering regulations.
• Customer support and complaint resolution.
• Improving the platform experience.
• Sending bonus and promotional updates where applicable (with your consent).

9bt does not sell or rent your personal data to third parties. However, information may be shared in the following limited circumstances:

• Payment Providers: Payment gateways such as Mobile Pay and Nagad (for transaction processing only).
• Legal Obligation: In response to valid requests from government authorities.
• Security Partners: Fraud detection services (data is encrypted).
• Business Succession: In the event of a change in ownership of 9bt, the new owner will also be bound by this policy.

All third-party providers are held to the same strict standards as this Privacy Policy. Data protection clauses are included in every agreement we enter into with them.

Cookies are used on the 9bt.biz website. Cookies are small text files stored in your browser that help make the site easier to use. The cookies we use include:

You can manage or delete cookies at any time through your browser settings. However, disabling essential cookies may limit certain features of the site.

9bt does not retain your data longer than necessary. General guidelines:

• Account Information: For the duration of active membership and up to 5 years after account closure.
• Transaction Information: Up to 7 years maximum, in accordance with financial regulations.
• Support Conversations: 2 years after resolution.
• Log Files: Up to 1 year.
• Marketing Information: Until you withdraw your consent.

After the designated retention period, data is securely deleted or anonymized. Certain data may be retained longer due to legal obligations.

As a 9bt member, you have the following rights:

• Right to Access: Request to see what information we hold about you.
• Right to Rectification: Correct any inaccurate or incomplete information.
• Right to Erasure: Request deletion of your data under applicable conditions.
• Right to Restrict Processing: Limit the use of your data to specific purposes.
• Right to Portability: The ability to transfer your data elsewhere.
• Right to Object: Object to the use of your data for marketing or profiling.

To exercise any of your rights support@9bt.biz. We will respond within 30 days and provide assistance free of charge.

9bt employs multiple layers of security to protect your information:

• 256-bit SSL Encryption: All communications are encrypted.
• Password Hashing: Passwords are never stored in plain text.
• Two-Factor Authentication (2FA): For an added layer of security.
• Access Controls: Staff can only access the data relevant to their role.
• Regular Security Audits: Periodic audits conducted by independent organizations.
• Backup Systems: Encrypted backups stored in a secure location.

Please note that no system on the internet is 100% secure. If you notice any suspicious activity on your account, contact us immediately.

9bt may update this Privacy Policy from time to time. Members will be notified of any significant changes via email or platform notification in advance.

The "Last Updated" date at the top of this policy is always kept current. Continued use of our services following any changes constitutes acceptance of the updated policy.

For any privacy-related questions or complaints, please reach out to us at:

• Email: privacy@9bt.biz or support@9bt.biz
• Live Chat: Live chat with us on the website
• Duration: 24 hours a day, 7 days a week

We will respond in writing to all privacy-related complaints within 30 days. If you are not satisfied with the resolution, you have the right to escalate your complaint to the relevant data protection authority.